Frequently Asked Questions
Inspection, Opening Times and Location
GENERAL INSPECTION TIMES
Due to popular demand of our services, we unfortunatley have to restrict our inspection times to APPOINTMENT ONLY. Time of availability are;
Tue / Wed / Fri: 1:00 pm to 2:30 pm.
Saturday: 12:00 pm to 1:00 pm
Sunday and Public Holidays: CLOSED
School Holiday: CLOSED
For urgent bookings appointments to view over school holidays may be available but otherwise we like to be able to focus on the care of all the extra pets in boarding during school holiday times.
Please make sure you contact our Reception Team on 63104500 and we will happily schedule a viewing appointment.
We prioritize mornings for farewells, as most of our furry guests are scheduled to head home before 10am. This time allows us to provide pet owners with a detailed rundown of their pet's stay.
Similarly, we value the opportunity to chat with you about your pet upon their arrival, ensuring we understand all their needs and preferences.
With this in mind, we've found that the best time for drop-offs is from 10am onwards. This scheduling helps us balance heartfelt goodbyes with warm welcomes.
Please remember, early drop-offs are preferred to give your pet ample time to settle in before nightfall.
Pets need time to settle into their new environment, which is why we only admit pets up until 3pm giving us time to spend with your pet. We are happy to make an appointment at a reasonable time prior to 9 am weekdays if you work or have other difficulty.
Sundays: Our office is closed to the public on Sundays unless in the event of emergency or if you are arriving from a distance. Sundays our team of attendants need to focus their attention on the pets in care. Not manning the office keeps costs of boarding down to everyone.
We do! Our attendants are available to meet all your pets' requirement on Sundays just as any other day!
The reception team are highly trained - but generally do not work on Sundays. So, without prior arrangement being made our offices and premises are closed in general to the public.
Yes. Our LIVE IN Caretaker lives onsite so there is always someone in attendance. Our team of attendants are rostered in shifts starting from 7am until 7:30pm - 7 days a week. Even longer during the warmer summer months! Your pets are not left unattended!
Centrally located in Malaga Julie's Boarding Kennels and Cattery are close to EVERYWHERE!!
Close to all main highway access points including Reid Highway Tonkin Highway and Mitchell Freeway, only 15 minutes from Perth Airport and close to Perth City CBD
Boarding in General
Except for inspections times all admission to the general kennel area of the facility is restricted. There are several reasons for this, some which you may find them interesting!
For more information please see our News Section for the related article.
Please arrange your inspection prior to boarding.
We will administer your pet's medication whilst he/she is boarding just as you would at home and for simple requirements this will be included in the daily fee, However for more complex medication regimes there could be an extra charge.
Please discuss your pet’s medication requirements with our team when making a booking.
If your pet is on medication make sure that instructions are clearly written out and the dose is clearly labelled.
Please inform our admissions team as to exact nature of your pet’s complaint and who your regular veterinarian is.
You should contact your vet and advise them your pet is going into boarding and authorise to discuss your pet with our consulting vet in the unlikely event that this becomes necessary.
We DO NOT accept insulin dependent pets, nor pets that require medication by injection.
We have an attending veterinarian who routinely visits once a week. If there are any minor concerns, sometimes they can be attended to at the facility, otherwise we will arrange a consult at the clinic. In most cases we will already have attempted to contact you prior to this occurring.
If there is an emergency (such as sudden collapse or pain) we will of course endeavour to also make contact, but first and foremost ALWAYS the wellbeing of the animal, and if we cannot contact you we will proceed with treatment as advised by the consulting vet. You will be responsible for all vet bill incurred by treating your pet on your behalf. (See our Terms and Conditions).
Bookings, Rates and Payments
Yes, we do! Boarding rates are reduced the longer your pet(s) stay!
We generally give discounts if you board more than one animal. We are also happy to give personalized quotes on any bookings over one month.
We may also offer VIP rates and FI/FO discounts for regular social boarders; your loyalty is rewarded!
Each booking is unique, and your rate will be quoted when you book so there is no confusion. Rates may be subject to change without notice. Please call our office for a general indication of our daily fees.
Boarding pets based on no accommodation or that have no end date, incur special conditions and a bond is required. please discuss this in full with our reception staff.
We accept EFTPOS and most credit cards, or of course cash on admission or on collection. If you book for longer than two weeks you will generally be asked for a deposit.
You can also pay by internet transfer, but please arrange for funds to be cleared prior to departure.
If your pet is being delivered home, you will be required to settle your account prior to transport.
Yes. A 10% deposit is required when booking online for all bookings.
Payment of deposit will confirm your booking and reserve the accommodation for the dates selected.
Please note, any changes to the length of stay for the booking and/or animals booked in after deposit has been paid could alter the daily rate quoted.
Deposit's paid are non-refundable and non-transferrable should your booking be cancelled or new dates requested.
Please refer to our Terms and Conditions.
No! Absolutely not. You can provisionally book at any time simply by filling out our online form.
When you submit a booking form, it is always treated as an enquiry, to which you will be provided with a quote and any deposit requirements and conditions that may be applicable to your dates.
For placements offered online, a 7 day placeholder will be added to our system reserving your dates. If placement is not required, no problems. Simply advice our reception team and we will cancel your booking.
Once the deposit has been paid, you have acknowledged and accepted our Terms and Conditions and your booking will be confirmed and dates secured.
YES!! You are most welcome to book subject to your satisfactory inspection. Again, unless a deposit has been paid, you are under no obligation to our facility prior to your pet's admittance.
If you think you may want to go away over a peak period, please make sure you inspect well ahead of time, as we may not be able to hold dates in to wait for you to inspect. You may end up having to pay your deposit to hold your dates, even if you wish to confirm on inspection.
Animals can be unpredictable and sometimes we just can't stop to answer the phones safely. Or perhaps the office staff have been called upon to assist an event in the kennels or cattery, or conduct an inspection, thus the office may be unmanned for a brief period. If you do not wish to leave a message, please feel free to try again at 10-15 minutes intervals, your call will be answered!
If you have left a message, we attempt to return calls throughout the same day as messages are received. If you do not receive a return call within 24 hours something has gone wrong! Please call again, and also feel free to enquire online.
Sundays the phones are not manned so please leave a voicemail. Otherwise you should expect a return call the next day.
FAQs relating to dogs
Yes. Vaccinations are compulsory and certificates will need to be sighted on (or prior to) arrival if, we do not have a current vaccination on file for your pet.
Keep your certificate in a safe place and make sure your vet updates it at each yearly vaccination booster.
Your dog will require a C3 vaccination to be allowed into play group sessions. A minimum of C3 is mandatory to protect against the deadliest of diseases but C5 is strongly recommended.
Vaccinations should be administered at least 10-14 days prior to boarding your pet. If you are in doubt feel free to talk to us or your veterinarian about these requirements.
You do not need to supply anything other than current a vaccination certificate for your canine friend; we have everything they will need from raised beds and blankets, food and water bowls, and toys. If you don’t have a copy of your latest pet’s vaccination certificate please contact your vet to organise one before you bring your pet to board with us.
Bedding: For the purposes of keeping track of everyone’s belongings, unless it’s deemed to be disposable, please only one item of bedding per pooch! Doonas, pillows and even larger blankets are difficult to wash and dry so please leave them at home. Please – NO BEAN BAGS or glass items.
Please make sure you bring your dog on a lead, however as we have a “no jewellery in the Kennels” policy you will be asked to take your dog's collar and lead home with you.
Yes on conditions. For the safety of all concerned please advise us on booking that we need to be expecting a “red zone” pooch, so that we can be prepared. You MUST supply a muzzle for your dog, and you MAY be requested to escort him or her to their kennel. This would be the only time an owner is permitted to accompany their pet into the kennel area.
We DO NOT guarantee to attempt to handle a vicious brute so these pets may always need to remain kennelled. Our kennels are designed so that we do not have to be in the same section as your unsociable pooch whilst we attend to cleaning and feeding. This can be done with absolute safety to our staff and your pooch.
If your carnivorous canine settles to a level where we are comfortable in handling him or her, then our secure pavilion exercise areas are invaluable for safely exercising your unruly pooch :)
Generally YES! We have double kennels to accommodate your duo. It is routine to separate dogs sharing a kennel at feeding time, to ensure that each get their fair share, and reduce the risk of food fights! However if were feel that your dog's seem to require more room then we will reserve the right to separate them to a kennels side by side, but of course we will still exercise them together.
If you have more than 2 dogs, please feel free to discuss available kennelling options with us!
FAQs relating to cats
Yes. Vaccinations are compulsory and certificates will need to be sighted on (or prior to) arrival, if we do not have a current vaccination on file for your pet.
Keep your pet’s certificate in a safe place and make sure your vet updates it at each yearly vaccination booster.
Your cat will require an Fe3 vaccination to be allowed into our communal areas. A minimum of Fe3 is mandatory but Fe5 is strongly recommended.
Vaccinations should be administered at least 10-14 days prior to boarding your pet. If you are in doubt feel free to talk to us or your veterinarian about these requirements.
Vaccination Certificate: Please make sure your pet has an UP TO DATE vaccination card. If you don’t have a copy of your latest pet’s vaccination certificate, please contact your vet to organise one before you bring your pet to board with us.
Crate: Most owners know to transport their cats safely in crates and we thank you all for doing so. For transport to the cattery we will ask you to leave the crate with us, so please label your crate with your cat's name and your surname prior to admission.
What you MAY bring: If your cat is on a special biscuit diet like Eucanuba Hill or Science, and you would like them to stay on that whilst in boarding you are welcome to supply the diet for them.
What you MAY NOT bring: Doonas, pillows and even larger blankets are difficult to wash and dry so please leave them at home. Please – NO BEAN BAGS, glass or own food bowls.
Yes!
We have a range of unis that are suitable for multi-cat families. As long as we are satisfied that EACH of your cat's are eating well and doing all the things they should do, we are only too pleased to keep them together.
However, we do reserve the right to separate any kitty we feel needs that extra attention until they have settled back into a comfortable routine.
